Refund policy
At LumiSpace, customer satisfaction is our top priority. We stand behind the quality of our products and strive to provide an exceptional shopping experience.
Returns
We accept returns within 30 days of delivery for eligible items. To qualify for a return, products must be unused, in their original packaging, and in the same condition that they were received.
To initiate a return, please contact our support team at support@lumispace.com with your order number and reason for the return.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery. Include photographs of the issue so that we can quickly evaluate and resolve the situation.
Depending on the circumstances, we may offer a replacement, store credit, or full refund.
Non-Returnable Items
The following items are not eligible for return:
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Products showing signs of use or misuse
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Items returned without original packaging
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Clearance or final sale items
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Gift cards
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Shipping Costs
Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
Customers are responsible for return shipping costs unless otherwise stated.
Questions
If you have any questions regarding returns or refunds, please contact us at support@lumispace.com.